To support Ghana's District Road Improvement Programme, LiuGong established 16 service branches after delivering over 1,000 machines and set up a dedicated call center to enhance customer experience. The center went live last month.

Convenient Service

Customers can quickly request consultations or repairs via a hotline, with professional support ensuring efficient feedback. 

Efficient Management

Service requests are streamlined with automated workflows and real-time monitoring. The system provides reminders via app and email, highly improving service efficiency.

Data Analysis

Key metrics are tracked in real time, helping optimize service quality and predict customer needs.

LiuGong Ghana Call Center provides customers with standardized after-sales service and establishes LiuGong’s global reputation for efficiency and professionalism.

Source : www.51cm.com

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